What data we collect

Through the contact form we receive your name, contact details (phone or email), company name and the text of your message — what you type in yourself. For a product complaint, the batch number is also stored.

The sender’s IP address is stored with the form. It is used only to limit how often forms can be sent and for the activity log; it is not used for profiling and is not passed to third parties.

Why we use it

To answer your enquiry and, where it concerns supply, to continue working on your request. Every enquiry is given a number, which you receive as soon as you send it — it is how we find your request.

Visit statistics

We keep our own statistics and store them on our own server. There are no third-party analytics systems on the site — no Google Analytics, Matomo or any other — and no data is passed to third parties.

We record:

• which pages are opened;
• which products are opened — on the product page and in the card on the line;
• which links and buttons are clicked.

To tell one visit from another, actions are linked by a random number. It is created in the browser, kept only until the tab is closed, and is linked neither to your name nor to any account. We do not use cookies for statistics and do not track you between visits.

Statistics are switched on only after you click “Accept”. Until you do, or if you decline, nothing is sent — not a single request.

Detailed records are kept for 90 days and then permanently deleted. Only anonymous daily totals remain — how many times a page was opened — which contain no visit number and nothing linked to a particular person.

Change your statistics choice

How long we keep it

Enquiries are kept in our records system. Records are never permanently erased: they are marked as deleted and remain available for internal checks, as food production record-keeping requires.

Your rights

You can ask what data we hold, or ask for it to be corrected, by writing to us through the contact form or at the address given under “Contacts”. Please include your enquiry number if you have one.

Contacts

QOIM LLC, Tem, Khorog, GBAO, Republic of Tajikistan.